CUSTOMER INFORMATION: Covid-19
Last updated 26.03.2020: Normal operation
The COVID-19 virus is dominating the news and our everyday life and with Paxster it is no different.
Paxster AS has taken measures to minimize the potential effect of Covid-19 on supply chains and production and most important of all these measures is the protection of our employees, customers and business partners.
Are there currently delays in production or deliveries?
Our primary goal is to minimize the the impact of the current situation on our customers. For this reason, our management monitors the development daily in order to respond as quickly as possible.
Production is currently proceeding as planned and production is best ensured by various measures.
Due to the stringent measures taken by many countries governing powers, including in Norway, as well as the resulting backlogs at several national borders, it may cause delays in delivering to our customers, especially outside of Norway. We will continue to follow the goverment guidelines and will do what we can to reduce the negative effects and find good solutions.
Customers who are affected will be contacted directly.
Our service organizations in Norway and Germany continue with normal operation untill further notice as far as possible. Paxster has worked out specific guidelines for such work and we ask that those of our customer who require technical assistance share their guidelines with us, should there be any special restrictions.
Service Assignments outside of Norway and Germany cannot be managed by Paxster due to travel restrictions. We will as far as possible assist those of our clients who have their own resources to handle the situation.
If you have any questions about your delivery, whether related to spare parts, vehicles or a service order, please contact your Paxster customer contact.
Our owners in the HTS Group and the management of Paxster AS have implemented several different measures to protect both our employees and business partners in order to take care of normal business operations to the best possible extent.
Hygiene measures in accordance with the WHO Guidelines have been intensified. As far as possible, employees work from home in this period.
Many of our customers perform a very important job these days, including Amedia and Helthjem in the video above. Paxster is proud to be associated with these great people!